For questions about our products we recommend you to contact our customer service department with any questions. See our Contact Us page for more information.

Yes we do ship everywhere.

We start processing your order right after placement, allowing 2-3 business days for preparation and shipment. Items are shipped globally from our various warehouses. Expect delivery in approximately 7-14 business days from the shipment date, with variations based on the destination and package. To check the status of your order, contact us at support@infinityharborshop.com and we will be more than happy to update you on the progress of your order and estimated delivery date.

We ship from different warehouses using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.

We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out, average shipping times are 7-14 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at support@infinityharborshop.com

If you’re not satisfied with your order, we’ve got you covered. For defective or damaged products, we offer a 100% money-back guarantee. You have 30 days to return the item for a full refund. Kindly cover the shipping expenses, and once we receive the product, we’ll refund the total amount of your original purchase.

When sending it back, please include your name and order number on the returned parcels. Note that if your package is en route, you’ll need to wait for it to arrive and return it before receiving a refund.

For any assistance or to initiate a return, contact us at support@infinityharborshop.com.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@infinityharborshop.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@infinityharborshop.comand we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.